To ensure a secure ecosystem for all users, we implement a comprehensive risk monitoring system that covers both the users under our business partners and the partners themselves.
- User-Level Monitoring & Alerts
Our system continuously monitors the accounts and transaction activities of your users. If a user encounters one of the following messages:
- "Your account is at risk"
- "Your current transaction has been rejected due to possible high-risk precautions."
This notification indicates that our automated risk control systems have detected potential risk issues, with account or transaction behavior triggering abnormal risk indicators. As a security precaution, the account has been temporarily restricted.
Recommended Action:
You can contact our support team to confirm the reason for the restriction. Alternatively, you can advise your end-user to contact our support directly. Our team will guide them through the necessary steps, which may include providing specific information, to verify the situation and unlock the account.
- Merchant-Level Monitoring & Compliance
We also actively monitor our business partners to ensure their operations are functioning normally and in full compliance with our policies and applicable regulations.
If we detect any anomalous behavior, we will require the merchant's immediate cooperation to address the issue.
Furthermore, merchants are independently responsible for conducting their own compliance checks and ongoing monitoring of their business operations. It is essential to ensure that all activities are conducted in a compliant manner.