If you're not receiving a 6-digit code to your email address, there are a few steps you can take to troubleshoot the issue:
Check Spam/Junk Folder
First, make sure to check your spam or junk folder in your email account. Sometimes, legitimate emails can end up in these folders by mistake.
Wait and Retry
If you haven't received the code immediately, it's possible that there may be a delay in the delivery. Wait for a few minutes and try again. If the code still doesn't arrive, you can try the following steps.
Verify Email Address
Ensure that the email address you provided is correct and properly linked to the account or service you're trying to access. Double-check for any typos or errors in the email address.
Add Whitelist
Add ramp@mail.alchemypay.org to your whitelist and resend the email.
If you are still unable to receive OTP, please get in touch with us at Support@alchemypay.org, On-Ramp support team will get back to you within 24 hours.