Why does it say my "account is at risk" ?
Our system continuously monitors the accounts and transaction activities of users. If you encounters one of the following messages:
- "Your account is at risk"
- "Your current transaction has been rejected due to possible high-risk precautions."
This notification indicates that our automated risk control systems have detected potential risk issues, with account or transaction behavior triggering abnormal risk indicators. As a security precaution, the account has been temporarily blocked.
What does a blocked account mean?
While your account is blocked, you will be unable to access your account and complete the deposit.
What should I do next?
To resolve this, you must contact our Customer Support team. Our agents will review your case and provide specific instructions on the verification materials required to unlock your account.
To help us assist you more quickly, please have the following information ready when you contact us:
- Your registered Account Email
- A clear description of the issue you encountered