Don't stress, your deducted payment will definitely be returned!
If for some reason, your transaction fails or is cancelled, we will also cancel the subsequent purchase process. However, in some cases your card issuing bank may not cancel the payment right away.
In this case, please send an email to Alchemy Pay: Support@alchemypay.org, or get in touch with us via Chat, and provide as much information as possible.
Please have the following details ready:
-Alchemy Pay Order ID
-Payment Serial Number to track in our database. Additionally, please provide the
-Crypto Wallet Address and/or
-Transaction hash ID
-Screenshot of the payment receipt
Rest assured, Alchemy Pay will never charge any fees for a failed transaction.
I have paid, but my order cancelled, will the money be returned? What should I do?
