There could be several reasons why your bank payment is failing for a crypto purchase:
1. Insufficient Funds: If you don't have enough money in your account to cover the cost of the crypto purchase, your bank may decline the transaction.
2. Bank Restrictions: Some banks may have restrictions on cryptocurrency purchases due to their volatile nature or concerns about fraud and money laundering.
3. Technical Issues: There could be technical issues on either end that prevent the payment from going through, such as connectivity issues or software glitches. Please try again.
4. Card Restrictions: Your bank may have restrictions on using your debit or credit card for online purchases, or for certain types of purchases like crypto.
5. Fraud Prevention: To prevent fraud, your bank may flag the transaction as suspicious and decline it until you verify your identity or authorize the purchase.
If your order has the following failure message, we advice contacting your bank's customer support for more information about the specific reason why your payment is failing. They may be able to help you identify the issue and find a solution:
-Cardholder failed 3DS authentication
-Suspected fraud
-Declined by bank's antifraud
-Do Not Honour
| Error Text | Comments |
| Bank fail:Risk control rejects this transaction. | The payment failed due to a security violation. If the issue persists please contact us. |
| Insufficient Funds | The payment has been declined by your bank. Please try a different card or contact your bank for further support. |
| Cardholder failed 3DS authentication | The payment has been declined by your bank. Please try a different card or contact your bank for further support. |
| Transaction not permitted to cardholder | The payment failed, please check your card details and try again. |
| Suspected Fraud | The payment has been declined by your bank. Please try a different card or contact your bank for further support. |
| Order has expired | Please try again. If the problem persists, please contact us. |
| Policy | The payment has been declined by your bank. Please try a different card or contact your bank for further support. |
| Security | The payment has been declined by your bank. Please try a different card or contact your bank for further support. |
| special eci refused | Please change bank card/payment method |
| Declined by 3-D Secure | The payment has been declined by your bank. Please try a different card or contact your bank for further support. |
| Declined - Do Not Honour | The payment has been declined by your bank. Please try a different card or contact your bank for further support. |
| Common decline by bank | The payment has been declined by your bank. Please try a different card or contact your bank for further support. |
| Risk Blocked Transaction | The payment failed due to a security violation. If the issue persists please contact us. |
| Bank fail:Risk blocked transaction | The payment failed due to a security violation. If the issue persists please contact us. |
| Bank fail:Order error | Please try again. If the problem persists, please contact us. |
| REFUSED：The payment request has been declined by a third party, or by a Worldpay fraud detection service. | Payment failed due to a security breach. |
| Cardholder failed 3D-Secure authentication | The payment has been declined by your bank. Please try a different card or contact your bank for further support. |
| Invalid merchant or service provider | The payment failed due to a technical issue. If the issue persists please contact us. |
| Invalid Merchant, or Merchant is not active | The payment failed due to a technical issue. If the issue persists please contact us. |
| Bank fail:Authentication fail,eci=07 | Please change bank card/payment method,If you use Apple Pay to pay, you need to upgrade the iOS system. The iOS version needs to be above 16.1. |
| Declined by bank's antifraud | The payment has been declined by your bank. Please try a different card or contact your bank for further support. |
| Declined by Antifraud | The payment has been declined by your bank. Please try a different card or contact your bank for further support. |
| Service is under maintenance | Service is under maintenance |
| Exceeds Withdrawal Value/Amount Limits | The payment has been declined by your bank. Please try a different card or contact your bank for further support. |
| Activity amount limit exceeded | The payment has been declined by your bank. Please try a different card or contact your bank for further support. |