How to apply for a refund?
If you happen to experience any order failure, don't worry, you can locate this order in your order history. To proceed, we kindly request that you update your bank account information and resubmit the payment.
If it does not help, alternatively, you can apply for a refund. Please request the refund on Alchemy Pay platform:
1. You will be able to access the Order History by clicking on the Three dash icon in the top right corner of the interface.
1. Find the order number with failed status and select Refund.
Kindly note that Refunds are not instant and are processed in the order they are received. You can expect to receive your refund within 24 hours of requesting.
Is there a service charge for the refund?
Alchemy Pay does not charge any fees, but banks charge a certain processing fee for bank transfers. If you want to request a refund, the blockchain will also charge a corresponding gas processing fee.
If you have any other questions, please feel free to contact our customer support.